Ligibet Kenya customer support
The Ligibet Kenya support team runs 24 hours a day, 7 days a week. You can reach them via live chat on the website or app, or by email. Most issues — login problems, M-Pesa deposit delays, and KYC questions — resolve within minutes on live chat during daytime hours.
Support contact channels
Choose the channel that works for your situation. Live chat is fastest for urgent issues. Email suits complex disputes that need a written record.
Live chat
Available 24/7
Open the live chat widget in the bottom-right corner of any page on ligibet-kenya.com, or tap the chat icon inside the Android app. Average response during daytime hours is under 3 minutes. Evening peak hours (7 PM–11 PM EAT) may extend to 5–8 minutes — still faster than email for anything time-sensitive.
Open live chatResponse within 4–12 hours
Send detailed queries, document submissions, or formal complaints to info@ligibet-kenya.com. Include your full name, registered phone number, and a clear description of the issue. Attach any relevant screenshots as JPG or PNG — PDF works too for bank statements.
Send emailCommon issues and how to resolve them
Most support requests from Kenyan players fall into a handful of categories. Here's what to do before contacting support — solving it yourself saves time.
M-Pesa deposit not credited
Wait 5 minutes first — Safaricom STK confirmations occasionally arrive delayed during peak hours. If the amount left your M-Pesa but didn't land in your Ligibet balance after 10 minutes, take a screenshot of the M-Pesa confirmation SMS and send it via live chat with your account number. Most deposit issues resolve within 15 minutes once the transaction reference is confirmed.
Login problems and password reset
Tap "Forgot Password" on the login screen — a reset SMS goes to your registered Safaricom number within 30 seconds. If you no longer have access to that number, contact support via email with a copy of your national ID and the old registered number. Account recovery for changed phone numbers takes up to 48 hours for identity verification.
KYC verification delays
KYC documents — national ID or passport — typically clear within 24 hours for accounts in Nairobi, Mombasa, and Kisumu. If your submission is still pending after 24 hours, contact live chat with your submission timestamp. Common rejection reasons: blurry photo, expired document, or name mismatch with M-Pesa registration. Resubmit a clear, well-lit image of the full document including edges.
Withdrawal delayed or rejected
Verified accounts receive M-Pesa withdrawals in 1–4 hours. If yours has passed 4 hours, check that KYC is complete and your M-Pesa number matches your registered account number. Withdrawal rejection usually means a KYC issue or pending wagering requirement. Contact live chat with the withdrawal request ID from your transaction history — support can see the processing status immediately.
Bonus not credited
Welcome bonus credit happens automatically within 30 minutes of a qualifying first deposit. If it hasn't appeared, confirm you entered the promo code BONUS at registration and that your deposit met the Ksh 100 minimum. Contact support via live chat if the bonus still hasn't appeared after 1 hour.
Bet settlement dispute
If you believe a bet was settled incorrectly — wrong result applied, market voided unexpectedly — take note of the bet slip ID from your betting history. Contact support via email at info@ligibet-kenya.com with the bet ID, match name, and your expected settlement. Disputes involving official result corrections are reviewed within 24 hours. BCLB is the final escalation authority if a dispute can't be resolved internally.
Response times by channel
Response times vary depending on the channel, time of day, and complexity of the issue. Here's a practical guide to what to expect:
| Channel | Availability | Typical response | Best used for |
|---|---|---|---|
| Live chat | 24/7 | Under 3 min (daytime); 5–8 min (evenings) | Urgent issues, deposit/withdrawal queries, login help |
| Email (info@ligibet-kenya.com) | 24/7 (submit anytime) | 4–12 hours | KYC disputes, bet settlement, formal complaints |
If your issue isn't resolved through internal support channels, you can escalate to the Betting Control and Licensing Board of Kenya (BCLB) — the regulatory body that oversees all licensed Kenyan betting operators. BCLB contact details are available at bclb.go.ke.